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Thread: Warranty

  1. #1

    Default Warranty

    Just out of curiosity, what is the warranty with these kits (V1 innox)

    Do you know the number to contact KW? All I can find is a company called K300 LTD who look like they are the KW uk distributor/dealer.

    My rear dampers have failed, been on about 3 yrs.

    Cheers
    2006 Polo (9N3)

  2. #2
    Junior Member
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    Default

    I know that K300 supplies parts mainly for Porsche 968s (which is how I know of them), including KW suspension.
    I am not sure about them being the UK distributor though.
    2009 Audi A6 Avant 2.7 TDI S Line.
    1992 Porsche 968 Coupe - for the weekends.

  3. #3

    Default

    Quote Originally Posted by ExAudiSi View Post
    I know that K300 supplies parts mainly for Porsche 968s (which is how I know of them), including KW suspension.
    I am not sure about them being the UK distributor though.
    I got a price off them to replace mine but they are not great to deal with, take too long to reply if they bother at all.

    cheers
    2006 Polo (9N3)

  4. #4

    Default

    Warranty & Repair
    All of our products set a very high standard in quality and durability.
    However, even with our products a defect can not be entirely ruled out.
    Should you have purchased a product with a fault and to make sure a complaint
    or repair will be handled as quick and easy for you, we ask you to follow the steps mentioned below:

    Step 1
    Please send an email to technik@kwautomotive.de with the following information:

    Name, address and telephone number
    Customer number and/or invoice number
    Part number and product name
    Statement whether it is a warranty case (24 months from date of purchase) or charged repair
    Detailed description of the complaint
    Vehicle information (manufacturer / model / type / engine / year of construction)
    Step 2
    We will record the warranty/repair into the system and email you a returns number.
    We kindly ask you to provide this number at all inquiries.


    Step 3
    Send the cleaned and well packed parts, indicating the returns number to the following address:
    KW automotive GmbH Returns number Aspachweg 14 D-74427 Fichtenberg


    Step 4
    After receipt of these parts, they will be repaired immediately and sent back to you.
    Please provide the returns number at all inquiries.



    Under the warranty information on their website.....
    R-Tech Power - 360bhp / 366lbft - 1.9T Forged TFSI Turbo Build Thread

  5. #5

    Default

    Quote Originally Posted by Chris. View Post
    Warranty & Repair
    All of our products set a very high standard in quality and durability.
    However, even with our products a defect can not be entirely ruled out.
    Should you have purchased a product with a fault and to make sure a complaint
    or repair will be handled as quick and easy for you, we ask you to follow the steps mentioned below:

    Step 1
    Please send an email to technik@kwautomotive.de with the following information:

    Name, address and telephone number
    Customer number and/or invoice number
    Part number and product name
    Statement whether it is a warranty case (24 months from date of purchase) or charged repair
    Detailed description of the complaint
    Vehicle information (manufacturer / model / type / engine / year of construction)
    Step 2
    We will record the warranty/repair into the system and email you a returns number.
    We kindly ask you to provide this number at all inquiries.


    Step 3
    Send the cleaned and well packed parts, indicating the returns number to the following address:
    KW automotive GmbH Returns number Aspachweg 14 D-74427 Fichtenberg


    Step 4
    After receipt of these parts, they will be repaired immediately and sent back to you.
    Please provide the returns number at all inquiries.



    Under the warranty information on their website.....

    Cheers Chris
    2006 Polo (9N3)

  6. #6
    Moderator Scott-o's Avatar
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    Default

    I'd note 24 months from date of purchase before typing all that out above. I'd have thought 12 months but 24 is very good!
    1992 VW Golf GTI

    2004 BMW 330cd

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